Yuliia Holubnycha

Electronic Content Management Coordinator Government of Newfoundland and Labrador

Started November 2023 |Mount Pearl, NL, Canada

• Database poweruser: administrating files and folders, providing tech support to clericals and Environmental Health/Protection Officers;
• Uploading content to the webpage, updating and deleting webpages when needed;
• Dealing with the SQL side of things, running scripts, extracting reports;
• Being the middle point between the OCIO and enduser, deciding if the issue can be solved on this end or techs are needed.

Administrative Officer Fisheries and Marine Institute of the Memorial University of Newfoundland

April 2023 - November 2023|St. John's, NL, Canada

• Supporting the process of courses' delivery;
• Communications with students and colleagues;
• Purchasing and billing;
• Overwatching changes, being responcible for web-page updating.

Administrative specialist Ministry of Internal Affairs of Ukraine

August 2019 - April 2022 |Kyiv, Ukraine

• Proofreading different types of documentation: technical projects, technical specifications, projects of laws, and other government statements;
• Preparing projects of the official letters and answers for the letters from citizens, deputies, lawyers, and so on;
• Preparing projects of the orders and other decisions on behalf of the Department's Director or the Minister himself;
• Preparing and publication the MIA's open data on a “data.gov.ua” web-portal;
• Giving MIA's service centers and civil servants consultations about informatization.

Quality manager Adelina call center, LLC

September 2016 - July 2019 |Kyiv, Ukraine

• Listening to operator's audios and measuring their compliance with the requirements;
• Developing the recommendations for improving individual and group results;
• Communicating with clients about claims and other tough cases;
• Teaching new employees and giving training to existing groups of employees about new products, services, or terms of service.

Office manager Diva Multifarb, LLC

May 2016 - August 2016 |Kyiv, Ukraine

• Maintaining a database of customers, and orders;
• Work with orders (preparation of accompanying documentation, invoicing, registration of returns);
• Communication with clients.

Call center operator Financial company "Europian debt return agency", LLC

March 2016 - April 2016 |Brovary, Ukraine

• Calling the database of debtors of banks and microfinance organizations to inform them about the consequences of non-repayment of debt.

Call center operator Podushka.ua, LLC

November 2015 - February 2016 |Kyiv, Ukraine

• Giving people consultations about the company's products, the terms of delivery, and payments;
• "Warm" and "cold" sells;
• Solving problems, working with conflicts.

Call center operator Eldorado.ua, LLC

December 2014 - October 2015 |Kyiv, Ukraine

• Giving people consultations about the company's products, the terms of delivery, and payments;
• "Warm" and "cold" sells;
• Solving problems, working with conflicts.

Call center operator Ecall, LLC

June 2014 - November 2014 |Kyiv, Ukraine

• Giving people consultations about the company's products, the terms of delivery, and payments;
• "Warm" and "cold" sells;
• Solving problems, working with conflicts.

Call center operator Adelina call center, LLC

November 2013 - June 2014 |Kyiv, Ukraine

• Giving people consultations about the company's products, the terms of delivery, and payments;
• "Warm" and "cold" sells;
• Solving problems, working with conflicts.

Lending specialist OTP Bank, Joint stock company

September 2013 - November 2013 |Kyiv, Ukraine

• Providing advisory assistance to individuals on credit and insurance products of the bank;
• Execution of credit agreements and insurance documentation, as well as accompanying documents following the client's needs.

Member of the restaurant crew Puzata khata, LLC

August 2012 - January 2013 |Kyiv, Ukraine

• Carrying out cash settlements;
• Working on the distribution line;
• Cleaning the tables.